Terms of Service.

The Wedding Advocate provides wedding consulting, planning advocacy, and creative direction services (collectively, "Services"). The specific scope of Services is defined by the package, proposal, or written agreement confirmed at the time of booking ("Service Agreement").

Services commence only upon receipt of full payment. No service, advice, or deliverable is owed prior to payment being received and confirmed.

1.1 · Nature of Services — We are advocates, consultants, and creative directors — not licensed event planners, attorneys, financial advisors, or insurance brokers. Our Services consist of professional guidance, strategic recommendations, and creative support. Nothing in these Terms or our communications constitutes legal, financial, or insurance advice.

1.2 · Consulting Sessions — Consulting sessions are confirmed exclusively upon receipt of full payment. Sessions not attended by Client without prior notice are considered delivered and no refund or credit is owed. Provider will make reasonable efforts to accommodate one rescheduling request submitted at least 48 hours in advance.

1.3 · Scope Limitations — Services are limited to those explicitly described in the applicable Service Agreement. Any request for services outside the agreed scope constitutes a new engagement and will be quoted separately. Provider reserves the right to decline any scope expansion at its sole discretion.

1.4 · Client Responsibilities — Client agrees to: provide accurate, complete, and timely information necessary for service delivery; respond to Provider communications within a reasonable timeframe; make payment in full prior to any session or service being delivered; and notify Provider promptly of any changes to wedding details that may affect service delivery. Provider is not responsible for delays, errors, or suboptimal outcomes caused by Client's failure to fulfill these responsibilities.

1.5 · Third-Party Vendors — Provider may recommend third-party vendors, venues, or service providers as part of our consulting services. These recommendations are made in good faith based on professional experience and do not constitute an endorsement or guarantee of performance. The Wedding Advocate assumes no liability for the acts, omissions, errors, or negligence of any third-party vendor, regardless of whether that vendor was recommended by Provider.

PAYMENT MUST BE MADE IN FULL BEFORE ANY SESSION IS CONFIRMED OR ANY SERVICE IS DELIVERED. NO APPOINTMENT WILL BE HELD, SCHEDULED, OR RESERVED WITHOUT COMPLETE PAYMENT. PARTIAL PAYMENTS DO NOT SECURE A BOOKING.

2.1 · Currency & Pricing — All fees are stated in United States Dollars (USD) unless otherwise specified in writing. Published prices are subject to change. The price applicable to a specific engagement is the price confirmed in writing at the time of booking.

2.2 · Full Payment Required to Book — A booking is only confirmed once full payment has been received and processed. Until full payment is received, no date, time, or availability is reserved for Client. Provider is under no obligation to hold availability for any Client pending payment.

2.3 · No Partial Payments or Payment Plans — Provider does not offer payment plans, installment arrangements, or partial payment options unless explicitly agreed in a separate written addendum signed by Provider. Any informal or verbal arrangement to the contrary is not binding on Provider.

2.4 · Payment Processing — Payments are processed through Stripe, Inc. By submitting payment, Client also agrees to Stripe's terms of service. The Wedding Advocate does not store or have access to Client's full card details at any time. All payment disputes related to Stripe's platform must be directed to Stripe.

2.5 · Pricing Adjustments — Provider reserves the right to adjust pricing for future engagements with reasonable advance notice. Pricing adjustments do not apply retroactively to confirmed and fully paid engagements.

2.6 · Taxes — Client is solely responsible for any applicable taxes, duties, or withholding taxes in their jurisdiction. Provider will issue invoices in compliance with applicable Mexican fiscal requirements (SAT). Clients requiring specific invoice formats for their jurisdiction should notify Provider in writing at the time of booking.

2.7 · Strict Non-Transferability — BOOKINGS, PACKAGES, AND SERVICES ARE STRICTLY NON-TRANSFERABLE. THEY MAY NOT BE ASSIGNED, GIFTED, SOLD, OR TRANSFERRED TO ANOTHER PERSON, COUPLE, OR EVENT UNDER ANY CIRCUMSTANCES. ANY ATTEMPTED TRANSFER IS VOID AND DOES NOT ENTITLE THE RECEIVING PARTY TO ANY SERVICE.

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES, WITH THE SOLE EXCEPTION OF CANCELLATION INITIATED BY THE WEDDING ADVOCATE. THIS POLICY APPLIES REGARDLESS OF THE REASON FOR CANCELLATION, INCLUDING PERSONAL EMERGENCIES, CHANGES IN WEDDING PLANS, VENDOR ISSUES, OR ANY OTHER CIRCUMSTANCE BEYOND CLIENT'S CONTROL.

3.1 · No Refunds — Client Cancellation — If Client cancels a confirmed booking for any reason, at any time, no refund will be issued. This includes but is not limited to: change of wedding date, venue, or plans; personal or family emergency; dissatisfaction with services after delivery; failure to attend a scheduled session; change of mind before or after services begin; vendor-related issues or disputes; any other circumstance within or beyond Client's control. By completing payment, Client expressly acknowledges and accepts this no-refund policy.

3.2 · No-Show Policy — A session not attended by Client without prior written notice of at least 48 hours is considered delivered in full. No refund, credit, or rescheduling is owed under any circumstances for a no-show.

3.3 · One Rescheduling Allowance — Client may request to reschedule a session once, at no additional charge, provided the request is submitted in writing at least 48 hours before the scheduled session. This is a courtesy accommodation, not a contractual right. Any rescheduling request made with less than 48 hours notice, or any second rescheduling request, is subject to a rescheduling fee of 25% of the session fee, payable before the new session is confirmed. Provider reserves the right to decline any rescheduling request.

3.4 · Sole Exception — Cancellation by Provider — The only circumstance under which a refund may be issued is cancellation initiated by The Wedding Advocate for reasons not attributable to Client's breach of these Terms or force majeure. In that event, Provider will refund the pro-rated amount for undelivered services only. This is the maximum refund available and constitutes Client's sole remedy.

3.5 · Force Majeure — No Refund Obligation — In the event of cancellation or suspension of services due to force majeure (including but not limited to natural disasters, pandemics, government restrictions, or circumstances beyond Provider's reasonable control), Provider is not obligated to issue a refund. Provider will make reasonable efforts to reschedule affected sessions.

3.6 · Chargebacks Prohibited — Client expressly agrees not to initiate a chargeback, payment reversal, or dispute with their card issuer, bank, or payment platform for any charge made in accordance with these Terms. Initiating an unauthorized chargeback constitutes a material breach of this Agreement. Provider reserves the right to pursue recovery of the full amount charged back, plus any associated fees, costs, and legal expenses, to the fullest extent permitted by applicable law.

All confidentiality obligations are governed by The Wedding Advocate's Session Confidentiality Agreement ("Confidentiality Agreement"), accepted separately via checkbox at the time of booking and incorporated into these Terms by reference.

4.1 · Summary of Key Obligations — Without limiting the full Confidentiality Agreement, Client acknowledges that: all proprietary frameworks, methodologies, session materials, customized recommendations, and non-public methods shared by Provider are confidential; sessions may not be recorded without prior written consent; session content may not be posted on social media platforms including TikTok, Instagram, YouTube, Facebook, X (Twitter), podcasts, or any other platform; and Confidential Information may not be used for commercial purposes without written permission.

4.2 · Provider Confidentiality — Provider agrees to treat Client's personal wedding details and session content as confidential and will not disclose such information to third parties without Client's consent, except as required by law.

4.3 · Testimonials — Client grants Provider permission to use general, non-identifying testimonials provided voluntarily by Client for marketing purposes, unless Client opts out in writing. Provider will not use Client's name, photos, or identifying details without separate written consent.

THE WEDDING ADVOCATE MAKES NO GUARANTEE OF ANY SPECIFIC OUTCOME, RESULT, VENDOR PERFORMANCE, COST SAVINGS, OR WEDDING EXPERIENCE. ALL SERVICES ARE PROVIDED ON A BEST-EFFORTS BASIS BY AN EXPERIENCED PROFESSIONAL.

5.1 · No Guarantee of Results — Wedding planning involves variables outside Provider's control, including vendor performance, weather, venue conditions, and third-party decisions. Provider provides expert guidance and advocacy — not guaranteed outcomes.

5.2 · Vendor Performance — Provider is not responsible for the performance, quality, reliability, or conduct of any third-party vendor, including vendors recommended by Provider. Client's contract with any vendor is a separate agreement between Client and that vendor.

5.3 · Professional Standard — Provider commits to delivering services with the care, skill, and diligence reasonably expected of an experienced wedding consultant. This is the extent of Provider's service commitment.

6.1 · Provider's Intellectual Property — All frameworks, methodologies, templates, checklists, written materials, creative concepts, and content developed or provided by The Wedding Advocate remain the exclusive intellectual property of Provider at all times. Engagement of services does not transfer any intellectual property rights to Client.

6.2 · Limited License — Provider grants Client a limited, non-exclusive, non-transferable, personal license to use Provider materials solely for Client's own wedding planning purposes. This license does not permit copying, distribution, adaptation, sublicensing, or commercial use.

6.3 · Unauthorized Use — Unauthorized reproduction, distribution, or commercial use of Provider's intellectual property may result in legal action under México's Ley Federal del Derecho de Autor, U.S. federal copyright law, Canada's Copyright Act, and the EU Copyright Directive (2019/790).

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEDDING ADVOCATE'S TOTAL LIABILITY TO CLIENT FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO PROVIDER IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7.1 · Exclusion of Consequential Damages — To the fullest extent permitted by applicable law, Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, emotional distress, or reputational harm.

7.2 · Third-Party Services — Provider shall not be liable for acts, omissions, errors, or failures of third-party platforms including Calendly, Stripe, or any recommended vendor.

7.3 · Client's Own Decisions — Client retains full decision-making authority over their wedding. Provider is not liable for outcomes resulting from Client's independent decisions.

7.4 · Force Majeure — Provider shall not be liable for failure or delay caused by circumstances beyond Provider's reasonable control, including natural disasters, pandemics, government restrictions, or internet disruptions.

7.5 · Jurisdictional Limitations — Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, limitations apply to the maximum extent permitted by applicable law. Mandatory consumer protections under local law are not waived by these Terms.

8.1 · Governing Law — These Terms are governed by the laws of Solidaridad, Quintana Roo, México, subject to mandatory consumer protection provisions of Client's jurisdiction where applicable law requires.

8.2 · Dispute Resolution — In the event of a dispute, the parties agree to: Step 1 — Good-faith written negotiation (minimum 30 days from written notice of dispute); Step 2 — Mediation in Solidaridad, Quintana Roo, México; Step 3 — Submission to the competent courts of Solidaridad, Quintana Roo, México. Nothing in this section prevents either party from seeking urgent interim or injunctive relief before a court of competent jurisdiction where a breach is occurring or threatened.

8.3 · EU Clients — Consumer Rights — EU consumer residents may have mandatory rights under EU consumer protection law that these Terms do not waive, including access to out-of-court dispute resolution in their member state.

8.4 · U.S. Clients — U.S. clients agree that disputes are governed by the laws of Solidaridad, Quintana Roo, México, to the extent not inconsistent with applicable mandatory U.S. federal or state law.

8.5 · Canadian Clients — These Terms operate subject to applicable Canadian federal and provincial consumer protection laws to the extent those laws apply and cannot be contracted out of. The class action waiver in Section 8.6 may not apply to Quebec residents.

8.6 · Waiver of Class Action — To the fullest extent permitted by applicable law, Client waives any right to bring or participate in any class action or representative proceeding against Provider. All disputes must be brought on an individual basis.

8.7 · Language — These Terms are executed in English. In the event of conflict between an English version and any translation, the English version prevails, except where mandatory local law requires otherwise.

Provider reserves the right to update these Terms at any time. Changes will be posted on www.theweddingadvocate.com with an updated effective date. Active Clients with confirmed bookings will be notified of material changes by email. Terms in effect at the time of a confirmed, paid booking govern that engagement.